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Add Canadian Provinces to 'State' Dropdown for Holidays
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Exports
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Smart Scoring for Work Items
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Search By Options
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Modify Notifications to include Multiple Time Settings
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Power BI Metric Request - Work Type & Done For
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Add ‘First Response to the Center DateTime’ as a Time Dimension in Historical Power BI
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Locking Forms/Work Items
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Adding "First Note" as a feature/criterion to be able to report and filter on
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Text Message Customer Profiles