Overview: Customers have expressed a need for increased timeliness and improved ease of use in our Power BI reporting, specifically regarding ticket status updates and usability.
Current Challenge: Live
Requested Improvements:
Provide real-time or near-real-time updates within Power BI dashboards to ensure immediate visibility of ticket statuses.
Enhance usability for quickly and easily copying important ticket information directly from the Power BI interface. (vs. the right-click, copy, copy value)
Power BI reports currently refresh hourly, causing delays in reflecting real-time ticket status changes. This gap leads to potential confusion and inefficiencies in operational management.
Use Case: Administrators and operational managers rely on accurate, timely information to make informed decisions and effectively manage resources. Real-time visibility and improved user interactions would significantly enhance operational efficiency and decision-making.
Overview:
Customers have expressed a need for increased timeliness and improved ease of use in our Power BI reporting, specifically regarding ticket status updates and usability.
Current Challenge:
Live
Requested Improvements:
Provide real-time or near-real-time updates within Power BI dashboards to ensure immediate visibility of ticket statuses.
Enhance usability for quickly and easily copying important ticket information directly from the Power BI interface. (vs. the right-click, copy, copy value)
Power BI reports currently refresh hourly, causing delays in reflecting real-time ticket status changes. This gap leads to potential confusion and inefficiencies in operational management.Use Case: Administrators and operational managers rely on accurate, timely information to make informed decisions and effectively manage resources. Real-time visibility and improved user interactions would significantly enhance operational efficiency and decision-making.
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