Several states support ticket types such as "Remark" or "Relocate" at the One Call level. However, these ticket types are currently not available as options in the Ticket Type Category list within UtiliSphere.
Adding these as selectable categories would provide the following benefits:
Improved accuracy in categorizing incoming tickets and aligning with state-specific workflows
Enhanced reporting capabilities, allowing users to segment and analyze remark and relocate tickets independently
Better automation and routing opportunities, particularly when paired with response rules or Work Item triggers tied to specific ticket categories
Consistency across state integrations, ensuring UtiliSphere aligns more closely with the terminology and ticketing structures already in place at the One Call level
This addition would streamline workflows for customers operating in multiple states and reduce confusion for teams attempting to map or interpret ticket intent where current categories are insufficient.
Several states support ticket types such as "Remark" or "Relocate" at the One Call level. However, these ticket types are currently not available as options in the Ticket Type Category list within UtiliSphere.
Adding these as selectable categories would provide the following benefits:
Improved accuracy in categorizing incoming tickets and aligning with state-specific workflows
Enhanced reporting capabilities, allowing users to segment and analyze remark and relocate tickets independently
Better automation and routing opportunities, particularly when paired with response rules or Work Item triggers tied to specific ticket categories
Consistency across state integrations, ensuring UtiliSphere aligns more closely with the terminology and ticketing structures already in place at the One Call level
This addition would streamline workflows for customers operating in multiple states and reduce confusion for teams attempting to map or interpret ticket intent where current categories are insufficient.
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