When a onecall ticket comes into UTS and is split into multiple Facility tickets, put some indicator on the ticket whose response has been sent. Or, even better, put an indicator on the ticket that is currently set to send a response as the facilities are being located.
When a onecall ticket comes into UTS and is split into multiple Facility tickets, put some indicator on the ticket whose response has been sent. Or, even better, put an indicator on the ticket that is currently set to send a response as the facilities are being located.
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